I a volunteered to staff NYCLA's Ethics Hotline in August. I was surprised to have received several calls during my volunteer tenure. Many lawyers have serious professional practice questions that need answers so I applaud the Ethics Committee for the hotline resource. The first step for everyone facing an ethical dilemma is to review the rules; they are accessible on the web and deal (at least broadly) with most issues that came up in my volunteer weeks.
I wish I could tell you more, but the hotline q&a and the committee discussions are confidential. So, if you want to learn more, you will just have to volunteer yourself.